Incidents reported on status page for Keywords AI https://status.keywordsai.co/ https://d1lppblt9t2x15.cloudfront.net/logos/c322068aedaab716636b7fc562e75e60.jpeg https://status.keywordsai.co/ en https://status.keywordsai.co/incident/748348 Tue, 21 Oct 2025 17:30:00 -0000 https://status.keywordsai.co/incident/748348#3d4e20eeda296209049ada9d182330abb937ce6d55c1791b5db935a442de7819 Redis instance overload due to increased log volumes consuming excessive memory and impacting infrastructure performance. Migration work in progress to offload logs from Redis and stabilize the system. https://status.keywordsai.co/incident/748342 Tue, 21 Oct 2025 16:30:00 -0000 https://status.keywordsai.co/incident/748342#c299a8e4776202849fea02b89d1e44afbed44def2fcb4933c70ec856fe3efcde Redis instance overload due to increased log volumes consuming excessive memory and impacting infrastructure performance. Migration work in progress to offload logs from Redis and stabilize the system. https://status.keywordsai.co/incident/748348 Tue, 21 Oct 2025 14:30:00 -0000 https://status.keywordsai.co/incident/748348#157e831f95d5ef0a8c1147762287ddcc4b2b6637c5d4ba73eae076fe89f8aaba The proxy service has been restored and is now fully operational. All traffic routing and functionality have returned to normal. We are continuing to investigate the root cause of the outage to prevent future occurrences. https://status.keywordsai.co/incident/748342 Tue, 21 Oct 2025 14:00:00 -0000 https://status.keywordsai.co/incident/748342#42d9f036513395525ac95c2d505772adfa993e650564eef41e68829f31bc2d20 Our proxy service is currently experiencing a complete outage and is unavailable. The team is actively investigating the root cause and working to restore service as quickly as possible. https://status.keywordsai.co/incident/705443 Wed, 13 Aug 2025 08:34:00 -0000 https://status.keywordsai.co/incident/705443#e1eaf4b920e70af720206e8de5c4008ae55b90cb9c1f7e1ea0a357e220e52a2d Resolved: We have deployed a fix for the issue and is investigating the root cause of it. As of Aug 13, 08:33:00 UTC, proxy API calls are functioning normally. The root cause is a migration issue. We will add additional deployment verification steps to confirm valid dependencies and enhance validation pipelines to include more import verification tests. https://status.keywordsai.co/incident/705443 Wed, 13 Aug 2025 08:03:00 -0000 https://status.keywordsai.co/incident/705443#d5360127532afcafdfd6aa7d64695d1f2f262137ac59f91f877f20b0ab2c0eb9 Investigating: We are seeing an abnormal rate of server errors for proxy API calls from Aug 13, 07:59:26 UTC. Enterprise platform is not affected. https://status.keywordsai.co/incident/705635 Wed, 13 Aug 2025 07:58:00 -0000 https://status.keywordsai.co/incident/705635#b371fd25203a3d429808727376ceef378c17dfa221590c7b504a1b7491f99c65 A fix has been deployed to fix this. https://status.keywordsai.co/incident/705635 Wed, 13 Aug 2025 07:53:00 -0000 https://status.keywordsai.co/incident/705635#dfde73b554db8bf517b22ef36019076f0ed7a30f3c7290bdf7ad44cb9bf8dd62 Platform APIs were down due to high traffic.